Q: How do I Contact Jaguar Credit?

A: Information concerning Jaguar Credit is available online at www.jaguarcredit.com.

If you have any questions about your account, or wish to speak to a customer service representative, please call 1-800-4-JAGUAR, and choose option 4. Our representatives are available Monday - Friday, 7:00 a.m. to 7:00 p.m. (CST).

You can also send written correspondence to the following address:

Jaguar Credit
P.O. Box 680020
Franklin, TN 37068

Please remember to include your account number (if applicable) in your correspondence. 

Q: Who Should I Contact if I Would Like to be Removed or Added to Jaguar´s Mailing List?

A: If you would like to be removed or added to Jaguar´s mailing list, please call 1-800-4-JAGUAR and press option number 2.

Q: Who Should I Contact If I Would Like My Name/Address Changed or Corrected?

A: If you would like to change or correct your name/address, please call
1-800-4-JAGUAR and press option number 2.

Q: Can I Request a Car Quote from a Retailer?

A: To request a quote from a retailer, you must first configure a car via our Build Your Jaguar configurator. Once you reach the ´View Summary´ page, access the ´Request a Quote´ service by clicking on the ´Financing´ link.

Q: Do I Have to Configure a Jaguar to Request a Quote?

A: Yes, but you only must select a model; you don´t need to select colors and options. To begin, first select a Series in Step 1.  Next, select a Model in step 2. After selecting a model, look for ´Contact a Retailer´ on the left side of the page. 

Q: For How Long Will This Quote Be Accurate?

A: Quotes are specific to the retailer from whom you request them. Please make sure you check with your retailer at the time you receive the quote to find out about any upcoming price adjustments.

Q: Will I Be Besieged by Follow-up Calls From Retailers?

A: A retailer will follow up with you after you Request a Quote. If at any time you decide you would not like the retailer to contact you any further, simply let them know by return phone call or email. If a retailer persists in contacting you after you´ve requested that he or she stop, please contact Jaguar Customer Service by email or phone to discuss the issue.

Q: What Happens to the Information I´ve Provided If I Decide Not to Purchase the Jaguar?

A: Though our retailers may decide to store this information for further reference, we have a strict policy against selling your information to any other corporation. Please be assured that the information you send will be kept strictly confidential.

Q: Where Can I Get a Pre-Owned Jaguar Price Quote?

A: Please visit your nearest registered Pre-Owned Jaguar retailer for a quote on retailer stock. Our retailer locator can find the Jaguar retailer nearest you. Jaguarusa.com offers information on warranty, eligibility and vehicle specs. It does not offer online quotes for pre-owned cars.

Q: How Can I Locate a Jaguar Retailer Near Me?

A: You may find a Jaguar retailer near you by using the ´Locate a Retailer´ link on every page of Jaguarusa.com, or under ´Shopping & Finance,´ which will allow you to search by retailer name, state or by ZIP Code.

You may also find a Jaguar Retailer by contacting Jaguar Cars at
1-800-4-JAGUAR and selecting option number 2.

Q: What are my Roadside Assistance Benefits?

A: The Jaguar Roadside Assistance Program provides towing and trip interruption benefits throughout the warranty period.

In the event of a new car, Select Edition or Quality Assured warranty related incident, Jaguar Roadside Assistance will ensure your vehicle is towed to the closest Jaguar retailer for service.

For new vehicle owners, should the incident occur 50 or more miles from the Jaguar owner´s primary residence, the owner is entitled to limited and reasonable emergency travel expenses, to include food, lodging and alternate transportation, provided the owner has not reached the intended final destination. Emergency travel benefits for Select Editions and Quality Assured owners begin at 100 miles from their primary residence.

Jaguar Roadside Assistance also offers complimentary flat tire change, battery jump start, vehicle unlock and fuel delivery if you should run out.

Q: What is the Jaguar Select Edition Pre-Owned Vehicles Program?

A: The Jaguar Select Edition Certified Pre-Owned Program contains an exhaustive 140-point inspection process designed to ensure the cosmetic and mechanical integrity of each certified vehicle.

This promise is backed by a six-year/100,000-mile limited warranty coverage. There are no deductibles and, unlike most competitive warranties, your Select Edition premium warranty is transferable at no cost. See your local Jaguar retailer for details.

Q: Can I Buy a Select Edition Limited Warranty Coverage When My Car Warranty Expires?

A: The Select Edition Limited Warranty is not sold separately. In order for a Jaguar to qualify for Select Edition limited warranty coverage, the vehicle can be no more than four years old, must have been driven less than 50,000 miles, and must be listed in a retailer inventory.

Each Select Edition vehicle must then pass through a 140-point mechanical and cosmetic inspection performed by a Certified Jaguar technician. Once certified, the retailer then sells the vehicle with the Select Edition limited warranty coverage. See your retailer for details.

Q: Who do I Contact if I would like Jaguar to Sponsor an Event?

A: If you would like Jaguar to sponsor an event or make a donation, please submit your request to Connie Cunningham at ccunnin7@jaguar.com.

Expect a response to your submission within two weeks.
 
Q: Who do I Contact if I would like Jaguar to Make a Donation?

A: For Philanthropy/Donation proposals:

Jaguar Land Rover North America
Attn: Yolonda Brinkley

Jaguar Cars
1 Premier Place
2nd Floor
Irvine, CA 92618
ybrink11@jaguar.com

Q: Does my Warranty Cover ´Loaner´ Vehicles?

A: The Jaguar New Vehicle Limited Warranty does not cover "loaner" vehicles. Jaguar Cars encourages retailers to provide alternate transportation to their customers when a vehicle is brought in for maintenance service or warranty repairs; although it is at the discretion of the retailer to provide a loaner vehicle.

Q: Can I go to a Ford Dealer to Have Warranty Service and Maintenance Performed?

A: Although Jaguar Cars is owned by Ford Motor Company, the two operate independently from each other. Jaguar retailers have trained Jaguar technicians and use genuine Jaguar replacement parts for repairs.

Q: What types of Warranty does Jaguar provide?

A: Jaguar offers the following warranty coverages:

(A) New Cars: Bumper to bumper limited warranty: 4 Years/50,000 miles; Battery: 4 Years / 50,000 miles; Corrosion: 6 Years / unlimited mileage; Wear parts and service adjustments: 1 Year/12,500 miles

(B) Select Edition limited warranty coverage available only in the United States: 6 years / 100,000 miles premium coverage for model year 1996 and newer. The cost of the warranty is included in the car.

(C) Parts warranty: 1-year/unlimited miles on all repairs performed or parts installed at an authorized Jaguar retailer. See your retailer for details. 
 
Q: How Can I Obtain a Service History of my Jaguar?

A: Contact your local Jaguar retailer to inquire about the service history of your vehicle.

Disclaimer: Vehicle service history is proprietary information. It is at the discretion of individual Jaguar retailer to release this information to anyone other than the original owner.