Get yourself covered. When doors dent, carts ding, juice stains, rocks chip...WearCare^® will be there to help make your lease experience as worry-free as possible. This valuable program offers up to $2,500 protection against costly lease-end excess wear and use charges* not covered by your insurance company.

It pays to purchase WearCare^®!

      Here´s a comparison of "Normal Wear and Use" vs. "WearCare^® Waiver of Excess Wear & Use":

DAMAGE	NORMAL WEAR & USE	WEARCARE® WAIVER OF EXCESS WEAR & USE
Exterior body panel dings, dents and scratches	Up to three (3) per panel with a diameter up to 4 inches	Four (4) or more per panel or any with diameter greater than 4 inches
Glass	No glass damage	All glass damage is chargeable (even small cracks and chips can compromise safety)
Lenses (headlights, taillights and markers)	Scratches and scuffs	Cracked or broken
Wheels	Scratches up to 6 inches and gouges up to 1/2 inch	Scratches greater than 6 inches or gouges greater than 1/2 inch
Tires	Tread depth of 1/8 inch or greater everywhere on tire surface. No sidewall damage/plugs	Tread depth less than 1/8 inch anywhere on tire surface. Any sidewall damage/plugs
Interior burn holes	Up to two (2) per panel with diameter up to 1/8 inch	Three (3) or more per panel or any with diameter greater than 1/8 inch
Interior permanent stains	One (1) per panel up to 1/2 inch	Two (2) per panel or any greater than 1/2 inch
Interior cuts and tears	Up to two (2) per panel up to 1/2 inch	Three (3) or more per panel or any greater than 1/2 inch

*WearCare^® waives chargeable damage with the following conditions:

     • If the vehicle has been driven an average of 25,000 miles or less per year, we will waive the total responsibility for excess wear and use charges at scheduled lease-end, up to a maximum of $2,500.
     • If the vehicle has been driven for more than an average of 25,000 miles per year, we will waive half of your responsibility for excess wear and use charges at scheduled lease-end, up to a maximum of $1,250.
     • Other exclusions may apply. Current customers can refer to their WearCare^® Addendum for details.

Ask about the many advantages and benefits of WearCare^® when leasing your next vehicle!

We offer seven lease mileage options ranging from 10,500 to 19,500 miles per year. Choose the option that best suits your traveling needs.

Need even more miles? Plan ahead and build in prepaid extra miles at your contract inception for less cost per mile than what would be charged at lease-end!* And if you don´t use your prepaid miles, you will get a refund.**

*Additional mileage can be added only when the 19,500 miles per year option is chosen at lease inception. 
**Lessees who purchase extra miles at lease inception, do not use them all at scheduled lease-end and do not exercise their purchase option will be reimbursed for unused prepaid miles provided the refund is greater than $1.

You have three choices available at the end of your lease. The choice you make is entirely up to you.

1. Purchase or lease a new vehicle.
Start by visiting your originating dealer* and selecting your next vehicle. While there, take the opportunity to look into the many finance programs and payment options we provide. If you will be returning your current lease vehicle, refer to #3 below.

2. Purchase your current lease vehicle.
If you choose to purchase your lease vehicle, please review the Purchase Option price in your Lease Agreement and return to your originating dealer. They can provide a final purchase price with taxes, facilitate lease-end requirements such as your signing of a federally required Odometer Statement and complete your purchase transaction.

3. Return your current lease vehicle to your originating dealer.
If you decide to return your lease vehicle, there are a few things you will want to do before returning the vehicle to help ensure a smooth process:

     • Review the Wear and Use section of this Web site. It explains the return process and will help you identify if your vehicle has any Excess Wear and Use or Excess Mileage. One of the advantages of identifying Excess Wear and Use before returning your vehicle is that it allows time to process claims if damage is covered under your insurance policy.
     • Contact your originating dealer and schedule a vehicle return appointment. Take this opportunity to discuss:
          o Any Excess Wear and Use you have or think you may have.
          o Your replacement vehicle needs.
     • Determine if you have WearCare^®. If you purchased WearCare^® when leasing your vehicle, many Excess Wear and Use charges may already be covered – refer to your WearCare^® Addendum for details.
     • Make needed repairs. If you do make repairs to your vehicle, please keep any receipts in case they are needed to verify repairs made.
     • Return your vehicle to the originating dealer by the lease-end date. To fulfill your lease obligations, you need to be present at vehicle return to:
          o Review and sign the Odometer Statement (required by federal law).
          o Pay any Excess Mileage and Excess Wear and Use charges.

Be sure to discuss these choices with your dealer. They can help you decide which choice will be right for you.  Refer to your Lease Agreement for full details.

*If you´ve moved and now live more than 75 air miles from your originating dealer, you may return your lease vehicle to a participating Jaguar dealer. Be sure to contact them for an appointment prior to vehicle return. If you are having trouble locating a participating Jaguar dealer, please contract our Customer Service Center.

When you return your vehicle to Jaguar Credit, its overall condition will need to be evaluated to determine if there are areas of chargeable Excess Wear and Use. To help you prepare in assessing the condition of your vehicle, a Wear and Use Evaluator Card containing Normal Wear and Use measurements, as well as some useful guidelines are included in the brochure. 

Inspecting your vehicle provides you with options that will help avoid charges at the end of your lease. Your dealer can provide needed repairs, genuine Jaguar parts, service and expertise on whatever is needed to prepare your vehicle for return.

Approximately 35-45 days before your lease is scheduled to end, you will be contacted by either your originating dealer* or a vehicle inspection company** to arrange a date for your vehicle inspection. This inspection is a standard practice and recommended so that you will be aware of our assessment of Excess Wear and Use on your vehicle. If for some reason you are not contacted about an inspection, contact your dealer for assistance.

On or before the scheduled lease-end date, return your vehicle to your originating dealer.* We suggest scheduling an appointment for vehicle return in advance to ensure that your dealer will be ready to support your needs. In addition, failing to return your vehicle on time could result in additional charges as described in your Lease Agreement. To fulfill your lease obligations, you need to be present at vehicle return to:
     • Review and sign the Odometer Statement (required by federal law).
     • Pay any Excess Mileage and Excess Wear and Use charges.

*If you´ve moved and now live more than 75 air miles from your originating dealer, you may return your lease vehicle to a participating Jaguar dealer. Be sure to contact them for an appointment prior to vehicle return. If you are having trouble locating a participating Jaguar dealer, please contact our Customer Service Center.
**Vehicle inspection companies used by Jaguar Credit are:
      American Road Services Company (AMRO)
      DataScan Field Services (DFS)

Normal vs. Excess Wear & Use
As your Lease Agreement states, Jaguar Credit expects lease vehicles to be returned in good condition allowing for Normal Wear and Use (refer to your Lease Agreement for information regarding vehicle Wear and Use). Chargeable Excess Wear and Use is the result of damage to a vehicle outside the Normal Wear and Use guidelines.

                      Below are examples of "Normal Wear & Use" vs. "Excess Wear & Use":

DAMAGE	NORMAL WEAR & USE	EXCESS WEAR & USE
Exterior body panel dings, dents and scratches	Up to three (3) per panel with a diameter up to 4 inches	Four (4) or more per panel or any with diameter greater than 4 inches
Glass	No glass damage	All glass damage is chargeable (even small cracks and chips can compromise safety)
Lenses (headlights, taillights and markers)	Scratches and scuffs	Cracked or broken
Wheels	Scratches up to 6 inches and gouges up to 1/2 inch	Scratches greater than 6 inches or gouges greater than 1/2 inch
Tires	Tread depth of 1/8 inch or greater everywhere on tire surface. No sidewall damage/plugs	Tread depth less than 1/8 inch anywhere on tire surface. Any sidewall damage/plugs
Interior burn holes	Up to two (2) per panel with diameter up to 1/8 inch	Three (3) or more per panel or any with diameter greater than 1/8 inch
Interior permanent stains	One (1) per panel up to 1/2 inch	Two (2) per panel or any greater than 1/2 inch
Interior cuts and tears	Up to two (2) per panel up to 1/2 inch	Three (3) or more per panel or any greater than 1/2 inch

Excess Wear and Use also includes (see your Lease Agreement for additional details):
     • Broken or missing parts (e.g., keys, key fobs, spare tire)
     • Poor quality repairs
     • Mechanical or electrical malfunctions 
     • Tires that are not of appropriate size or rating for the vehicle

You will be responsible for any chargeable Excess Wear and Use remaining at vehicle return. To avoid these Excess Wear and Use charges, we recommend that you have necessary repairs made prior to returning your vehicle.  Be sure to consult your dealer for any needs or questions you might have.

Some types of vehicle damage considered Excess Wear and Use may be covered by your insurance policy.  If this is the case, be sure to allow sufficient time for claims to be processed and repairs to be completed before vehicle return. Additionally, if you purchased WearCare^® at lease inception you´re likely covered for Excess Wear and Use up to $2,500 (see your WearCare^®Addendum for details)!

Excess Mileage
If the mileage on your vehicle exceeds that allowed in your Lease Agreement, you will be responsible for paying for the additional miles driven. Please refer to your agreement for miles allowed and excess mileage charges. These charges will be collected at vehicle return.

You have four choices available at the end of your Retail Balloon Contract. The choice you make is entirely up to you.

1. Purchase or lease a new vehicle.
Start by visiting your originating dealer* and selecting your next vehicle. While there, take the opportunity to look into the many finance programs and payment options we provide.  If you will be returning your current vehicle, refer to #4 below.

2. Pay off and keep your vehicle.
If you choose to pay off and keep your vehicle, simply make the final balloon payment** and pay any outstanding amounts remaining under your contract.

3. Refinance your final balloon payment and keep your vehicle.
Your originating dealer and Jaguar Credit can help you with this option. See your contract for details.

4. Return your vehicle to your originating dealer.
If you decide to return your vehicle, there are a few things you will want to do before returning the vehicle to help ensure a smooth process:

     • Review the Wear and Use section of this Web site. It explains the return process and will help you identify if your vehicle has any Excess Wear and Use or Excess Mileage. One of the advantages of identifying Excess Wear and Use before returning your vehicle is that it allows time to process claims if damage is covered under your insurance policy.
     • Contact your originating dealer and schedule a vehicle return appointment. Take this opportunity to discuss:
          o Any Excess Wear and Use you have or think you may have.
          o Your replacement vehicle needs.
     • Make needed repairs. If you do make repairs to your vehicle, please keep all receipts in case they are needed later to verify repairs made.  
     • Return your vehicle to the originating dealer by the contract end date. This includes selling your vehicle to Jaguar Credit for the final balloon amount and paying any outstanding amounts remaining under the contract. To fulfill your contract obligations, you need to be present at vehicle return to:
          o Review and sign the Odometer Statement (required by federal law).
          o Pay any Excess Mileage and Excess Wear and Use charges.

Be sure to discuss these choices with your dealer. They can help you decide which choice will be right for you.  Refer to your Retail Balloon Contract for full details.

*If you´ve moved and now live more than 75 air miles from your originating dealer, you may return your vehicle to a participating Jaguar dealer. Be sure to contact them for an appointment prior to vehicle return. If you are having trouble locating a participating Jaguar dealer, please contact our Customer Service Center.
**Make retail balloon payment payable to QI Exchange, LLC. Jaguar Credit has assigned to QI Exchange, LLC (acting solely as Jaguar Credit´s qualified intermediary) Jaguar Credit´s rights (but not its obligations) with respect to the sale of this vehicle.

Returning Your Vehicle
Approximately 120-150 days before your contract is scheduled to end, a Contract End Brochure will be sent outlining what to expect when returning your vehicle.

When you exercise the option to sell back your vehicle to Jaguar Credit, its overall condition will need to be evaluated to determine if there are areas of chargeable Excess Wear and Use. To help you prepare in assessing the condition of your vehicle, a Wear and Use Evaluator Card containing Normal Wear and Use measurements, as well as some useful guidelines are included in the brochure. 

Inspecting your vehicle provides you with options that will help avoid charges at the end of your contract. Your dealer can provide needed repairs, genuine Jaguar parts, service and expertise on whatever is needed to prepare your vehicle for return.

Approximately 35-45 days before your contract is scheduled to end, you will be contacted by either your originating dealer* or a vehicle inspection company** to arrange a date for your vehicle inspection. This inspection is a standard practice and recommended so that you will be aware of our assessment of Excess Wear and Use on your vehicle. If for some reason you are not contacted about an inspection, contact your dealer for assistance.

On or before your contract´s scheduled termination date, return your vehicle to your originating dealer.* We suggest scheduling an appointment for vehicle return in advance to ensure that your dealer will be ready to support your needs. In addition, failing to return your vehicle on time could result in additional charges as described in your contract. To fulfill your contract obligations, you need to be present at vehicle return to:
     • Review and sign the Odometer Statement (required by federal law).
     • Pay any Excess Mileage and Excess Wear and Use charges.
     • Sign additional documents supporting the sale.

*If you´ve moved and now live more than 75 air miles from your originating dealer, you may return your vehicle to a participating Jaguar dealer. Be sure to contact them for an appointment prior to vehicle return. If you are having trouble locating a participating Jaguar dealer, please contact our Customer Service Center.
**Vehicle inspection companies used by Jaguar Credit are:
      American Road Services Company (AMRO)
      DataScan Field Services (DFS)

Normal vs. Excess Wear & Use
As your contract states, Jaguar Credit expects balloon vehicles being sold back to be returned in good condition allowing for Normal Wear and Use (refer to your contract for information regarding vehicle Wear and Use). Chargeable Excess Wear and Use is the result of damage to a vehicle outside the Normal Wear and Use guidelines.
 
                       Below are examples of "Normal Wear & Use" vs. "Excess Wear & Use":

DAMAGE	NORMAL WEAR & USE	EXCESS WEAR & USE
Exterior body panel dings, dents and scratches	Up to three (3) per panel with a diameter up to 4 inches	Four (4) or more per panel or any with diameter greater than 4 inches
Glass	No glass damage	All glass damage is chargeable (even small cracks and chips can compromise safety)
Lenses (headlights, taillights and markers	Scratches and scuffs	Cracked or broken
Wheels	Scratches up to 6 inches and gouges up to 1/2 inch	Scratches greater than 6 inches or gouges greater than 1/2 inch
Tires	Tread depth of 1/8 inch or greater everywhere on tire surface. No sidewall damage/plugs	Tread depth less than 1/8 inch anywhere on tire surface. Any sidewall damage/plugs
Interior burn holes	Up to two (2) per panel with diameter up to 1/8 inch	Three (3) or more per panel or any with diameter greater than 1/8 inch
Interior permanent stains	One (1) per panel up to 1/2 inch	Two (2) per panel or any greater than 1/2 inch
Interior cuts and tears	Up to two (2) per panel up to 1/2 inch	Three (3) or more per panel or any greater than 1/2 inch

Excess Wear and Use also includes (see your contract for additional details):
     • Broken or missing parts (e.g., keys, key fobs, spare tire)
     • Poor quality repairs
     • Mechanical or electrical malfunctions
     • Tires that are not of appropriate size or rating for the vehicle 

You will be responsible for any chargeable Excess Wear and Use remaining at vehicle return. To avoid these Excess Wear and Use charges, we recommend that you have necessary repairs made prior to returning your vehicle.  Be sure to consult your dealer for any needs or questions you might have.

Some types of vehicle damage considered Excess Wear and Use may be covered by your insurance policy.  If this is the case, be sure to allow sufficient time for claims to be processed and repairs to be completed before vehicle return.

Excess Mileage
If the mileage on your vehicle exceeds that allowed in your contract, you will be responsible for paying for the additional miles driven. Please refer to your contract for miles allowed and excess mileage charges. These charges will be collected at vehicle return.