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CLOSE NOTIFICATION
3G Sunset FAQ

3G SHUTDOWN
FAQ

U.S. Telecommunication providers are discontinuing 3G cellular network and transitioning to 4G and 5G. Your vehicle, like millions of others built at that time, utilizes the available-at-the time 3G cellular network to provide a variety of phone-based connected features, such as emergency calling and stolen vehicle tracking.

As a result of the 3G discontinuation, Jaguar will be providing a new cellular service to be able to maintain important features. Other features unfortunately will no longer function. Please see below for the details for your vehicle.

1. How do I know if my vehicle is impacted?

2. What services are impacted?

3. Is there a way to utilize the above-impacted features with another solution?

4. Will InControl Remote & Protect services continue to function?

5. I received a notification and own an impacted vehicle. Is there any action required in order to continue using InControl Remote
& Protect services after 3G shutdown date?

6. Where can I access further information regarding 3G shutdown?