UPGRADE YOUR BROWSER

This site is optimised for modern web browsers, and does not fully support your current browser.

U.S. Telecommunication providers are discontinuing 3G cellular network and transitioning to 4G and 5G. Your vehicle, like millions of others built at that time, utilizes the available-at-the time 3G cellular network to provide a variety of phone-based connected features, such as emergency calling and stolen vehicle tracking.

As a result of the 3G discontinuation, Jaguar will be providing a new cellular service to be able to maintain important features. Other features unfortunately will no longer function. Please see below for the details for your vehicle.

1. How do I know if my vehicle is impacted?

  •  

    We have notified all customers with impacted vehicles.

2. What services are impacted?

  •  

    The following features will cease to function effective February 22, 2022:

    Commute Mode, Fuel Prices, Arrival Mode with Street View Imagery, Parking information, Live search, Route Planner, Sharing ETA, Web Browser, Live App, Wi-Fi Hotspot

3. Is there a way to utilize the above-impacted features with another solution?

  •  

    If your vehicle received an update with Apple Carplay® and/or Android Auto™ functionality, you have access to these features (excluding Wi-Fi Hotspot) via third-party applications. Excluding Jaguar XJ.

4. Will InControl Remote & Protect services continue to function?

  •  

    Yes, all InControl Remote & Protect Services, which include Emergency and breakdown call, Stolen Vehicle Tracking, Remote climate, beep & flash, unlock/ lock vehicle, vehicle location, journey tracking, fuel level, and vehicle status, will continue to function. You may experience slower response time.

5. I received a notification and own an impacted vehicle. Is there any action required in order to continue using InControl Remote & Protect services after 3G shutdown date?

  •  

    No, you do not need to do anything. Your vehicle will automatically connect on a 2G network.

6. Where can I access further information regarding 3G shutdown?