Jaguar Land Rover North America, LLC (“JLRNA”) wants to assure you that every precaution is being taken to protect the health and safety of our valued customers and our loyal employees during the COVID-19 Pandemic. JLRNA recognizes that customer transportation requirements are ongoing and we want to assure you that JLRNA is fully committed to supporting your vehicle sales, service, and parts needs during this period of extraordinary caution.
In prioritizing customer health, safety, and satisfaction, JLRNA and our authorized retailers have implemented the following actions:
Retailer facilities are undergoing an updated daily cleaning regimen and personnel are observing the safest levels of social distancing to continue supporting our customers’ vehicle needs.
Information regarding vehicle service and sales continues to be available on JaguarUSA.com and on our authorized retailers’ websites. Chat functions are also available on these websites for any questions you have.
Returning Jaguar lessees, Jaguar will make your first 2 payments up to $750 per month‡ for qualified customers when you lease a new qualified Jaguar vehicle through Jaguar Financial Group§ through June 1st.
Eligible Vehicles:
• 2020 F-PACE, E-PACE, I-PACE, XE and the 2020 and 2021 F-TYPE
Jaguar Financial Group§ (JFG) Customers, if you can continue making your vehicle loan or lease payments, please continue to do so. If you need help making payments, contact Jaguar Financial Group.
JFG Lease-End Extension: If your JFG lease is scheduled to end in the near future we will automatically extend it. By continuing to make your monthly payments, you may extend the term of your Lease Agreement for up to six months to allow you extra time and flexibility. No phone call is needed to confirm your extension. You will receive a letter or email from Chase for more information about the lease extension.
JFG Lease-End Vehicle Returns: If you do not wish to take advantage of the lease-end extension and want to coordinate the return of your vehicle, please contact Jaguar Financial Group.
If you have other questions or need other assistance with your account you can contact Jaguar Financial Group for answers to common questions or call the number on your statement.
If you're active duty military or have been activated to respond to a disaster, you may be eligible for additional benefits. Please call our military services hotline at 1-877-469-0110.
With the Jaguar Payment Deferment Program, you may be eligible to defer your first payment for up to 90 days when you purchase select vehicles and finance through Jaguar Financial Group.†
Eligible Vehicles:
• New 2020 and 2021 F-TYPE Jaguar models with an Amount Financed up to $100,000
The Jaguar Customer Assistance Center is open with staff working remotely to answer your questions and address any issues you have. Jaguar Customer Assistance and Roadside Assistance can be reached at 1-800-4-JAGUAR or get in touch with us via our e-mail contact form.
Retailers are extending vehicle drop off times to eliminate vehicle service congestion.
Jaguar has implemented an Uber solution for customers experiencing a roadside event that allows customers to use Uber instead of riding in the tow truck.
Learn how to reduce the risk of COVID-19 (coronavirus) transmission.
† All applications subject to credit approval by JPMorgan Chase Bank, N.A. (“Chase”) and programs may change at any time. Terms, conditions and vehicle restrictions apply. Not available for leases. The deferment period begins the date the contract is submitted to Jaguar Financial Group through your Jaguar retailer. Interest, if any, accrues during deferment. If you decide to defer payments you will pay any interest over a longer period of time, and the overall cost of your loan may be higher. The deferment program may not be available in all states. See your retailer for complete details. The Jaguar word mark, the Jaguar logo, and Jaguar Financial Group are trademarks of Jaguar Land Rover Limited and any use by Chase is under license. Retail/Loan and lease accounts are owned by Chase. Jaguar Land Rover North America, LLC is solely responsible for its products and services and for promotional statements about them and is not affiliated with Chase or its affiliates.
‡ This Payment Program is provided by Jaguar Land Rover North America, LLC. Eligible vehicles for this program include the Jaguar vehicle F-PACE, E-PACE, I-PACE, and XE Model Year 2020. Jaguar vehicle F-TYPE Model Year 2020 and 2021. To receive the Monthly Payment Program, your lease must be with Jaguar Financial Group. Jaguar will make applicable payment(s), on your behalf, directly to Jaguar Financial Group. The payment credit will post to your account on, or before, the payment due date. Your new lease must be open, and active, with Jaguar Financial Group at the payment due date to receive the credit. For example, if your lease is paid off before the Payment Program period ends, you will not receive credit towards your payoff for applicable payments that have not yet come due. During the Payment Program period, you are responsible to submit to Jaguar Financial Group, by the payment due date, any portion of the monthly payment that exceeds the Monthly Payment Program. If you fail to make your payment by the due date, this portion of your payment may become past due and late fees may apply. To avoid late fees, please pay any amount due in full each month. New leases are subject to credit approval by Jaguar Financial Group. Not all products are available in all states. Additional terms and conditions apply. Jaguar Land Rover North America, LLC reserves the right to cancel, amend, or revoke the program at any time without written notice. Offer is available to consumer named on this offer but is transferable to other immediate family members residing in the same household.
§ The Jaguar word mark, the Jaguar logo, and Jaguar Financial Group are trademarks of Jaguar Land Rover Limited and any use by JPMorgan Chase Bank, N.A. (“Chase”) is under license. Retail/Loan and lease accounts are owned by Chase. Jaguar Land Rover North America, LLC is solely responsible for its products and services and for promotional statements about them and is not affiliated with Chase or its affiliates.
