Jaguar Leaper Logo.

THE JAGUAR COMMITMENT

Jaguar Land Rover North America, LLC (“JLRNA”) wants to assure you that every precaution is being taken to protect the health and safety of our valued customers and our loyal employees during the COVID-19 pandemic.

JLRNA recognizes that customer transportation requirements are ongoing and we are fully committed to supporting your vehicle sales, service and parts needs during this period of extraordinary caution.

In prioritizing customer health, safety and satisfaction, JLRNA and our authorized retailers have implemented the following actions:

PURCHASE OPTIONS TO SAFELY MEET YOUR NEEDS

  • Virtual sales options are available. Find your new Jaguar vehicle from the safety of your home by searching through our extensive online listings.

  • As part of the complimentary valet service from Jaguar, participating retailers will personally deliver a vehicle to you for a test drive and product presentation with a salesperson.

  • Select Jaguar Retailers are now open and ready to safely serve you. All locations can handle the entire vehicle purchase process remotely and are available to finalize all purchases without the need for customers to leave their homes.

  • Retailer facilities are undergoing an updated daily cleaning regimen and personnel are observing the safest levels of social distancing to continue supporting our customers’ vehicle needs.

Services available only at participating authorized Jaguar Retailers. See your Jaguar Retailer, visit jaguarusa.com or call 1-800-4-JAGUAR for complete details.

JAGUAR RETAILERS’ SAFE BUSINESS COMMITMENT

  • Call Center Representatives.

    As select locations begin to reopen, Jaguar and our authorized retailers are closely monitoring the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials.

  • Information regarding vehicle service and sales continues to be available online and on our authorized retailers’ websites. Chat functions are also available on these websites for any questions you may have.

CUSTOMER SERVICE

  • The Jaguar Customer Assistance Center is open with staff working remotely to answer your questions and address any issues you may have. Jaguar Customer Assistance and Roadside Assistance can be reached at 1-800-4-JAGUAR or get in touch with us via our email contact form.

  • Retailers offer a variety of transportation options to facilitate vehicle servicing. This includes vehicle collection and delivery service, customer drop off service, Uber and Lyft rides and loaner vehicles. Please check with your local authorized retailer for details.

  • Pedestrians Walking Around a Plaza with Jaguar XE in Background.

    Retailers are extending vehicle drop off times to eliminate vehicle service congestion.

  • Long Exposure of Winding Road Lit Up at Night.

    Jaguar has implemented an Uber solution for customers experiencing a roadside event that allows customers to use Uber instead of riding in the tow truck.

  • Jaguar may experience delays on certain vehicle parts due to global airfreight disruptions. We will endeavor to minimize inconvenience and inform you of any delays that may be experienced.

Close-up of Jaguar Front Headlight.

JAGUAR VEHICLE HYGIENE

Learn how to reduce the risk of COVID-19 transmission.

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