JAGUAR OWNER SUPPORT
What To Expect
Using cutting-edge diagnostic equipment to identify any problems, our specialists will refer to the Jaguar Global Technical Reference Manual and use tools specifically designed for our cars. Also, every Retailer is linked to the Jaguar Electronic Parts Catalog and our worldwide inventory system, so your Service Advisor can quickly get hold of genuine Jaguar parts for your car.
We believe in complete transparency, so there won’t be any unexpected charges on your bill. If your car is still under warranty, any work carried out for manufacturing defects will be covered by your vehicle warranty, and all Genuine Parts will also be covered by our Parts and Accessories Limited Warranty.*
Complimentary scheduled maintenance coverage for all new Jaguar models covers factory recommended scheduled maintenance as detailed in the Passport to Service for 5 years or 60,000 miles, whichever occurs first. A service interval indicator appears every 16,000 miles or every 12 months, whichever occurs first, to tell you when necessary vehicle maintenance needs to be scheduled. In order to receive scheduled vehicle maintenance, you must bring your vehicle to an authorized Jaguar Retailer within 1 month or 1,000 miles of the scheduled maintenance interval. Customers who do not bring their vehicle to a Retailer within the required time for scheduled maintenance may not receive the missed interval service.
Some owners may wish to have their engine oil changed more frequently than required, should the vehicle have a high proportion of short journeys or operate in severe conditions. These extra services may be performed on a customer pay basis and the Service Interval Indicator will not be reset.
The Passport to Service’s Maintenance Schedule Table describes the service and maintenance to be performed on your vehicle. Jaguar may publish updates to your Retailer for any changes to the maintenance schedules published in the Passport to Service. Wear and tear items (e.g., brake pads and windshield wiper blades) are excluded.
Having your vehicle serviced and maintained at the specified interval is critical to maintaining its long-term durability. Failure to do this may invalidate the warranty under certain circumstances.
*For complete details on the Parts and Accessories Limited Warranty, please contact your authorized Jaguar Retailer or, in the U.S., call the Jaguar Customer Relationship Center at 1-800-4-JAGUAR (800-452-4827).